Week2Week Serviced Apartments offer safe, luxurious North East accommodation during COVID-19

With staycations firmly on the radar for 2020, accommodation providers across the UK are working hard to showcase what they offer – and provide reassurance that guests will enjoy an experience that’s as safe as it is relaxing.

Newcastle-based Week2Week Serviced Apartments market themselves as a convenient and luxurious alternative to hotels, and offer apartments of various sizes in Gateshead, Gosforth, Durham and Sunderland, as well as Newcastle city centre.

So, we caught up with Week2Week to learn a bit more about what they offer, and all the steps they’re taking to keep guests happy and safe during the COVID-19 pandemic.

Tell us about Week2Week!

Our apartments are found in prime locations in the North East, and they’re fully equipped like your own home – providing room to relax in your surroundings. They are ideal for short to mid-term stays, such as business projects, relocations, city breaks and holidays.

We are taking extra care during the pandemic to ensure stringent cleaning and hygiene practices. Serviced apartments offer a safe and secure space where you can more easily control your environment and hygiene standards during COVID-19, whilst still feeling at home.

Most importantly, our apartments give you complete freedom during your stay along with many home comforts and use of the kitchen, cooking and laundry facilities included within each one.

Sounds good! And being based up here ourselves, we know the North East of England has a lot to offer.

Absolutely – our beautiful region is renowned for its heritage, so if you have time to explore there is lots to see! From castles to coastline, eating out or eating in, coffee shops to cocktail bars, shopping trips to boats trips along the River Tyne, we have it all.

We can arrange something special too for celebrations and occasions, or just a treat – such as prosecco, chocolates, breakfast packs or flowers.

You mentioned your cleaning and hygiene practices – tell us a bit more about how you’re adapting to COVID-19.

During periods of isolation and quarantine we will be happy to arrange groceries and other necessary items to be delivered to your apartment prior to arrival for your enjoyment during your stay.

Subsequent items can be delivered to your apartment and placed outside the door, respecting social distancing guidelines – for example, additional linens and towels, or groceries.

We have adapted our cleaning regime between guests, and hygiene and guest safety are of paramount importance to us. All our apartments are thoroughly cleaned upon departure and touchpoints sanitised before you arrive.

We are also aware that due to COVID-19 not all our guests require weekly housekeeping, and we can just deliver additional bed linen. You also can choose to have weekly or fortnightly housekeeping whereby the housekeepers will change the bed linens and towels for you as well as cleaning your apartment. They would attend your apartment when you are not present and wear PPE for your safety and theirs, all touch points would be sanitised upon their departure.

That sounds very thorough!

Totally, and our friendly Week2Week team are available 24/7 should assistance be required during your stay.

It is important that our guests feel reassured during these unprecedented times we find ourselves in, so if you have any specific requirements, further questions about the local area or our booking and payment process, or wish to confirm your stay, then please get in touch.

We’ve also prepared a set of FAQs, that you can see below.

You also have a special offer to share, right?

Yes, you can save 10% when you book direct with us. Just head over to the website where you can make a booking enquiry online or find details of the reservation hotline.

Week2Week COVID-19 FAQs for travellers

Can we isolate in your apartments?

Yes, we support many guests that wish to shield from the virus. We can provide remote support and deliveries of linens and groceries on request. We respect social distancing rules and government guidelines.

I am travelling for work and my company requires a risk assessment for accommodation.

Risk assessments are available on request and can be emailed along with our COVID-19 Protocol. Please request from the Booking Office.

What if the previous guest displayed symptoms of COVID-19?

Our cleaning protocol is approved by industry bodies ASAP and Visit Britain.

If there is less than 72 hours between stays, we use an innovative misting service which involves generating a fine mist of sanitiser using a portable atomiser and depositing it onto hard and soft surfaces throughout the apartment. This service takes place after the property has been cleaned by the cleaning team who all wear face masks, overalls and gloves. There is a certificate left in the apartment confirming sanitisation status for the next guest.

In addition, all linens and towels are laundered in hot washes and we have added hand sanitiser and disinfectant to our welcome packs for your use.

For your peace of mind, additional misting sanitiser services are available on request.

One of our party must isolate due to Track and Trace – can they remain in the apartment?

If you can travel safely and display no symptoms, we recommend isolation in your own home; however, you are welcome to isolate with us. The apartment will be chargeable, and the Booking Office will provide information regarding the nightly rates.

For the latest guidelines see https://www.gov.uk/coronavirus.

What if there is a UK or local lockdown?

Again, we advise following Government guidelines – see https://www.gov.uk/coronavirus. You can also contact the Booking Office for local information.

What is your cancellation policy?

To support our guests during these times, we offer flexibility for cancellations – please contact us directly to discuss cancelling or moving your booking.

All cancellations must be confirmed in writing, and Week2Week still recommend that clients purchase adequate travel insurance. We recommend a “cancel for any reason” policy.